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Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications for analytics and advertising.

What categories of cookies do we use?

The specific types of first and third party cookies served through our website and the purposes they perform are described in further detail below:

Strictly necessary cookies
We need to use these cookies to make the website work and allow you to use some of its features, such as tracking page navigation to assist with linking back to different sections, signing up to a newsletter and enhancing security on site when submitting forms.

You can set your browser to block or alert you about these (or any other) cookies, but some or all of the site won’t work.

Performance cookies
These cookies are all about tracking site performance – we use them to do stuff like count visits, provide debugging information and see where visitors are coming from.

Typically these cookies just contain a unique ID which allows us and 3rd party services to recognise you as you move about the site and interact with it.  We (and 3rd party services) record all those interactions and tie them together using the unique IDs in these cookies.

Functional cookies
These cookies are used to deliver enhanced functionality and features which are valuable, but aren’t absolutely essential to making the website work; they are set both by us and 3rd party services we use.

Targeting cookies
These are set by us and our advertising partners to help deliver targeted ads.

They may be used by us and our partners to build a profile of your interests and show you relevant adverts on other sites.  They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Social Media cookies
These cookies are set by social media services which appear on the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Privacy Policy

We are The Norfolk Hub –

We are committed to protecting your privacy. Please take a minute to read this document which, together with our Cookie Policy (Anchor link the Cookie Policy), explains how we process your personal information and the choices you have. By proceeding to use this site, you are accepting and consenting to the terms of this Privacy Policy and to the way we process your personal information.

What personal data we collect and why we collect it

You give us your information when you:
● Register to use our website or create an account;
● Search for a product;
● Place an order;
● Subscribe to our newsletter;
● Participate in social media functions on the site;
● Contact us by phone or email
● Participate in a competition or promotion.

This information may include your date of birth, name, email address, phone number, and social media profile details; transaction details, purchase history, and items saved on your basket; payment information and bank details such as your credit or debit card number and other card information, as well as billing and shipping details; and any other information we may ask in connection with promotional offers or other marketing activities.

We use this information to:
● Process your order
● Provide customer service
● Keep you updated with our products and company information
● Personalised advertising
● Protect against fraud
● Website data analysis, helping to improve our customer experience
● To contact you if you have been selected as a winner

In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it.

Where do we send your data
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may send your personal data to affiliated companies and to trusted, strategic partners that help us run our business and improve our services and your customer experience, including matters such as warehousing and delivery, credit card and data processing, marketing and advertising, IT hosting and market research. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partners. We won’t otherwise share your personal data unless we have your permission or are required by law to do so.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How we protect your data
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

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