Delivery, Returns & Refunds

Delivery

DHL is The Norfolk Hub’s chosen courier provider.

The Norfolk Hub charges a £9.50 delivery fee as standard. The Norfolk Hub reserves the right to impose surcharges on orders with postcodes in DHL Zones C and D. For a full list of applicable postcodes, please visit https://thenorfolkhub.co.uk/tnhdhlzones/

The Norfolk Hub is able to deliver to your home or work address. We cannot accept any liability if quoted address is incorrect or incomplete, as entered on the order. Deliveries to work addresses shall be deemed successful if a representative at that address accepts and signs for the goods.

The Norfolk Hub endeavours to dispatch orders within three days from receipt of purchase. Owing to the small batch nature of many The Norfolk Hub’s producers, stock availability can vary, resulting in possible delays to order dispatch. The Norfolk Hub shall contact customers directly in such an event.

If your order is time specific please do contact us prior to ordering.

If goods fail to arrive after 28 days from date of order, please notify us on info@thenorfolkhub.co.uk. We do our best to secure delivery within 28 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control.

In the event that the order is returned to us by the courier or otherwise due to non-delivery, The Norfolk Hub will give the purchaser the option of resending the purchase at the purchaser’s expense or refunding the purchase less the cost of postage and packing.

We cannot deliver to PO boxes.

International Delivery

This option is not currently available, but we will advise in due course once we have added this to our delivery portfolio.

Returns & Refunds

We hope you will be happy with your purchase. When you get your package please check carefully and notify us, within 2 days, if you have the wrong item, or if it has been damaged. If goods are damaged you should contact us straight away on info@thenorfolkhub.co.uk sending photos of the damaged product and packaging.

Purchasers may cancel the order by informing The Norfolk Hub Ltd within 7 days of receiving their order. Please return it to us unopened sealed and in original condition and within 7 days of the date cancelled, for a refund. All shipping back to us is paid by the customer, and we are unable to refund you for your postal fees.

We are not able to refund any taxes or administration fees incurred in connection with the delivery or return of the Product.

Liability for loss or damage during transit is also the responsibility of the purchaser.

The Norfolk Hub Ltd will refund the purchaser within 30 days of receipt by us of the returned item(s), to the credit/debit card or Paypal account used to make the purchase.